Refund policy
Returns/Refunds
Due to the limitedness of our merchandise collections, which are sold for a limited time/has limited stock, we unfortunately do not offer refunds or exchanges to any items included in our limited collections.
However, we do offer a 7-day return policy to our primary collection, COLLECTION_00: [PROTO], which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
We only accept returns for the following:
- Damaged/defective product
- Incorrect product given (size, colour, etc.)
We do not accept returns due to change of mind/no longer want the product. Because of this, please ensure all details are correct at checkout.
To start a return, you can contact us at admin@abrutalrevelation.com. Please note that returns will need to be sent to the following address:
9 Glenconnor Place, Burwood, CAN, Christchurch 8083, New Zealand
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@abrutalrevelation.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@abrutalrevelation.com.